Refund policy

Returns & Refunds

We want you to be stoked with your Natural Rebel gear. If something isn't right with your order, get in touch and we'll sort it out.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, misprinted or you receive the wrong item, please contact us as soon as possible.

Include your order number and a clear photo of the issue so we can get it resolved quickly.

Where appropriate, we'll arrange a replacement or refund at no additional cost to you.

Change of mind

Because our products are made to order, we don't accept returns or offer refunds for change of mind.

Wrong size or colour

Please check the sizing information on each product carefully before ordering. As each item is made specifically for your order, we generally can't offer exchanges if you select the wrong size or colour.

If we've sent you a different size or colour from the one you ordered, that's on us — contact us and we'll make it right.

Incorrect address

Please double-check your delivery address before placing your order.

If an order can't be delivered because an incorrect or incomplete address was supplied, additional shipping costs may apply to have the order sent again.

Consumer rights

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Australian customers are entitled to remedies where goods fail to meet the consumer guarantees provided by the Australian Consumer Law.

Need help?

If there's a problem with your Natural Rebel order, contact us with your order number and details of the issue and we'll help get it sorted.