Shipping Policy

Made to Order

Natural Rebel products are made to order. This means your gear is produced specifically for you after your order is placed.

Please allow approximately 2–5 business days for production before your order is shipped.

During busy periods, product launches or holidays, production may take a little longer.

Where We Ship

Natural Rebel ships worldwide to most destinations.

Orders are fulfilled through a global network of production facilities. Where possible, your order will be produced and shipped from a facility close to your delivery address.

Depending on product availability, your order may occasionally need to be fulfilled from another region.

Shipping Times

Delivery times vary depending on your location, the product ordered and the shipping method available at checkout.

The delivery estimate shown at checkout includes an estimated shipping timeframe, but it is not a guaranteed delivery date.

Please remember that production time occurs before your order is shipped.

Once your order has left the production facility, delivery can also be affected by circumstances outside our control, including carrier delays, customs processing, severe weather and peak shipping periods.

Shipping Costs

Shipping costs are calculated based on your order and delivery destination and will be shown at checkout before you complete your purchase.

Tracking Your Order

Where tracking is available, you'll receive tracking information by email once your order has shipped.

Tracking information can sometimes take a short while to update after your shipping confirmation is sent.

Multiple Packages

Some products may be produced at different facilities. If your order contains multiple items, they may occasionally arrive separately.

If this happens, you'll receive tracking information for each shipment where available.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by your destination country.

Where these charges are not collected at checkout, they are the responsibility of the recipient.

Customs requirements vary between countries, so we recommend checking your local requirements before ordering if you're unsure.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We'll do our best to help, but once an order has entered production or shipped, we may not be able to change the delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to have it sent again.

Lost or Delayed Orders

If your tracking shows that your order is significantly delayed or you believe it may have been lost, contact us with your order number and we'll investigate it for you.

If an order is confirmed as lost in transit, we'll work with you to arrange an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or isn't what you ordered, please contact us and include your order number and clear photos of the problem.

We'll get it sorted.

For more information about returns, replacements and refunds, please see our Returns & Refunds Policy.

Consumer Rights

Nothing in this Shipping Policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Questions?

If you have any questions about shipping or an existing order, contact us and include your order number where applicable.