Terms of Service

Last updated: 25 August 2026

1. Overview

Welcome to Natural Rebel.

These Terms of Service ("Terms") apply when you visit naturalrebelco.com, use our website, create an account, or purchase products from Natural Rebel.

Throughout these Terms, "Natural Rebel", "we", "us" and "our" refer to Natural Rebel.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you. Purchases made through this website are made directly from Natural Rebel.

By accessing our website or purchasing from us, you agree to these Terms together with our Privacy Policy, Refund Policy and Shipping Policy.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

2. Using Our Website

You may use our website only for lawful purposes.

When providing information to us, including when placing an order or creating an account, you agree that the information you provide is accurate, current and complete.

You are responsible for keeping any account credentials secure and for activity conducted through your account.

You must not use our website in a way that interferes with its operation, compromises its security, infringes another person's rights, introduces malicious software, or breaches any applicable law.

3. Our Products

We make every reasonable effort to display our products accurately, including colours, graphics, sizing and product descriptions.

Colours and appearance may vary slightly depending on your device, screen settings, production process and the characteristics of individual garments.

Many Natural Rebel products are made to order. Minor variations that are normal to garment manufacturing and printing may occur.

Products must nevertheless comply with all applicable consumer guarantees, including those relating to acceptable quality, fitness for purpose and matching their description.

We may change or discontinue products, designs, colours or sizes without notice.

4. Orders

When you place an order, you are offering to purchase the products in that order.

Your order is accepted when we confirm it and successfully process your payment.

Please check your order carefully before submitting it, particularly the product, colour, size and delivery address. Because many of our products are made to order, we may be unable to change or cancel an order once production has begun.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be processed, an obvious pricing or listing error has occurred, or we reasonably suspect fraud or misuse of our website.

If we cancel an order after payment has been taken, we will refund the relevant amount.

Returns, exchanges and refunds are handled in accordance with our Refund Policy and applicable consumer law.

5. Prices and Payment

Prices are displayed in the currency applicable to your selected country or region where supported.

Prices and promotions may change without notice. The price applicable to your purchase is the price shown at checkout when you place your order.

Shipping costs and any applicable taxes or charges collected by us will be shown at checkout where possible.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Please see our Shipping Policy for more information.

You agree to provide accurate and authorised payment information when placing an order.

6. Shipping and Delivery

Natural Rebel products are made to order and may be fulfilled through different production facilities depending on the product and delivery destination.

Production and delivery times shown on our website or at checkout are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by carrier delays, customs processing, weather, peak periods or other circumstances outside our reasonable control.

If your order is significantly delayed, lost or arrives damaged, please contact us and we will investigate the issue and provide any remedy required under applicable consumer law.

Full information about production, shipping, tracking, international orders and delivery issues is available in our Shipping Policy.

Nothing in this section limits your rights under the Australian Consumer Law or other applicable consumer protection laws.

7. Returns, Faults and Consumer Guarantees

Our Refund Policy explains our policies relating to change-of-mind returns, incorrect sizing, damaged goods, faulty products and incorrect orders.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the failure.

Our Refund Policy operates in addition to, and does not replace or limit, your rights under applicable consumer law.

8. Intellectual Property

Unless otherwise stated, the Natural Rebel name, logos, artwork, graphics, illustrations, photographs, product designs, written content, video and other original material appearing on this website are owned by or licensed to Natural Rebel and are protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, sell, modify, publish, commercially exploit or create derivative works from Natural Rebel content without our prior written permission, except where permitted by law.

Third-party trademarks, artwork and other intellectual property remain the property of their respective owners.

9. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms and other websites.

We do not control third-party websites and are not responsible for their content, availability or practices.

Your use of a third-party service may also be subject to that provider's own terms and privacy policies.

10. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology used to operate the store, but products purchased from naturalrebelco.com are sold by Natural Rebel.

Shopify may process certain information as necessary to provide its services. For information about how personal information is handled, please see our Privacy Policy and Shopify's applicable privacy information.

11. Privacy

We collect, use and disclose personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed by Shopify and other service providers that help us operate the Natural Rebel store, process payments, fulfil orders and provide customer service.

Please refer to our Privacy Policy for more information.

12. Reviews, Comments and Other Submissions

If you submit a review, photograph, comment, suggestion or other content to Natural Rebel, you confirm that you have the right to provide that content and that it does not infringe another person's rights or breach any law.

Where you intentionally submit content for publication or promotion, you grant Natural Rebel a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for purposes connected with operating and promoting Natural Rebel.

We may remove content from our website or social channels where we reasonably consider it unlawful, abusive, misleading, infringing or otherwise inappropriate.

13. Errors and Inaccuracies

Occasionally our website may contain errors or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

We may correct errors and update information when identified.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any refund or other remedy required by law.

14. Prohibited Uses

You must not use our website to:

• break any applicable law;

• infringe our intellectual property or the rights of another person;

• transmit malicious code or interfere with the security or operation of the website;

• collect personal information about others without authority;

• engage in fraudulent or misleading activity;

• impersonate another person or organisation;

• send spam or other unauthorised communications; or

• access or scrape the website using automated systems in a manner that interferes with the website, circumvents reasonable access controls, or breaches applicable law.

We may restrict or terminate access where we reasonably believe these Terms have been breached.

15. Availability of the Website

We aim to keep our website available and accurate, but we cannot guarantee that access will always be uninterrupted, secure or error-free.

We may modify, suspend or discontinue parts of the website where reasonably necessary, including for maintenance, security or service changes.

16. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited, including rights under the Australian Consumer Law.

To the extent permitted by law, Natural Rebel will not be liable for indirect or consequential loss arising solely from your use of the website where that loss was not reasonably foreseeable.

Nothing in these Terms limits liability where doing so would be unlawful.

17. Indemnity

To the extent permitted by law, you agree to indemnify Natural Rebel against reasonable losses, liabilities or costs arising from your unlawful use of our website, your infringement of another person's rights, or your material breach of these Terms.

This section does not limit any rights you have under applicable consumer law.

18. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue to apply.

19. No Waiver

If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.

20. Governing Law

These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws of Australia.

Subject to any rights you may have under applicable consumer protection laws, disputes relating to these Terms will be subject to the jurisdiction of the courts and tribunals of Victoria, Australia.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services or legal obligations.

The current version will be published on this page with the date it was last updated.

Where required by law, we will provide appropriate notice of material changes.

22. Contact

Questions about these Terms can be sent to:

Natural Rebel Pty Ltd
Trading as Natural Rebel
ABN: 83 623 082 977
Email: support@naturalrebelco.com

PO Box 370
Healesville VIC 3777
Australia